One year limited warranty
Techinstro Automation warrants that its position control sensors, i.e.
proximity switches and photoelectric sensors & fluid control sensors
will be free from defects in
materials and workmanship for one years, and Techinstro Automation will
repair
or replace any proximity switch which is found to be defective within
one years of shipment and which is returned to us, shipping prepaid,
within one
year after the defect is found.
This warranty is in lieu of and excluding any implied warranty of
merchantability or fitness for a particular purpose and this remedy is the
exclusive remedy, as Techinstro Automation will not be responsible for any
incidental or significant damages.
This warranty is in lieu of and excluding any implied warranty of
merchantability or fitness for a particular purpose and this remedy is the
exclusive remedy, as Techinstro Automation will not be responsible for any
incidental or significant damages.
Techinstro Automation’s goal is to
contribute to our customers' success by providing innovative solutions. If you
need to return a product, however, the following guidelines will help you
through the return process and provide you with a printable return-shipping
label.
Please note that all returns require a GRA number. GRA numbers can be requested
by calling Customer Service at +91-712-2646456 or via email at [email protected]. Products that are returned to Techinstro Automation without a GRA number will
be returned to the sender at the sender's expense.
Guidelines for Non-Warranty Returns (non-warranty returns are ordering
errors, shipping errors, etc):
- All returns related to non-warranty issues must be
unused, free from damage, and returned to our warehouse in like-new
condition.
- Original PO#, part numbers, and quantity being returned
must be given at the time of GRA issue. Special order items cannot be
returned.
- Return only the products that are specified on the GRA.
Other products will be shipped back to the sender at the sender's expense.
- Products must be returned in their original boxes/bags,
including all original documentation, accessories, and components. Do not
mark or write on the product boxes/bags to avoid restocking fees.
- Return all parts within 2 weeks of GRA issuance.
- Shipping box must be labeled with the GRA number
clearly marked on the outside of the box (or use the attached label). Do
not mark or write on the product boxes/bags to avoid restocking fees.
- The sender is responsible for the cost of the shipment
as well as ensuring it arrives safely and undamaged to our warehouse. We
recommend insuring the shipment for the full cost of the products being
returned.
Standard return guidelines:
Timeframe
for Return |
Restock
Policy |
1
- 15 days |
15%
restocking fee |
16
– 60 days |
25%
restocking fee |
61
– 90 days |
30%
restocking fee |
Over
91 days |
Return
not accepted |
- Shipments that do not follow the above guidelines will
incur additional refurbishing fees or be returned to the sender without
processing.
- Any variation to the above guide lines can be approved
by the Managing Director or the Finance Director
Guidelines for Warranty Returns (warranty returns are for products used in
service that no longer function as expected):
- Original PO#, part numbers, and quantity being returned
must be given at the time of GRA issue.
- Failure symptoms and application details must be provided
for each product being returned.
- Goods must be returned in a clean and sterile
condition.
- If a written evaluation report on the failure is
required, this must be noted at the time of GRA issue.
- Return only the products that are specified on the GRA.
Other products will be shipped back to the sender at the sender's expense.
- Return all parts within 2 weeks of GRA issuance.
- Shipping box must be labeled with the GRA number
clearly marked on the outside of the box (or use the attached label).
- The sender is responsible for the cost of the shipment
as well as ensuring it arrives safely and undamaged to our warehouse. We
recommend insuring the shipment for the full cost of the products being
returned.
- Shipments that do not follow the above guidelines may
be returned to the sender without processing.